Rachel Manzer Takes Charge of Interlibrary Loan & Document Delivery Services

Staff member Rachel Manzer has moved to a new position within Briggs Library. On August 3rd Rachel took charge of the library’s document delivery and interlibrary loan services. Rachel began working at the library in October of 2007 as our Interlibrary Loan Lending Technician.

The Document Delivery Unit offers a vital service to SDSU students, staff, and faculty by providing access to resources not owned by Briggs Library. When researchers discover that they need a resource that is not available through the library, they may request the item using the ILLiad (InterLibrary Loan internet accessible database) system.

Once patrons place requests, Rachel is in charge of all the behind-the-scenes work. With the help of student assistants, Rachel maintains patron accounts; verifies citations; ensures copyright compliance; and places requests with other libraries, commercial vendors, or the library’s acquisitions department. She also manages fees, coordinates delivery, coordinates returns, and handles problems.

The Document Delivery unit also lends Briggs Library materials to other libraries through a worldwide interlibrary loan (ILL) network. The network allows Briggs Library to participate in reciprocal lending activity with thousands of other libraries which helps the service operate economically. This means users usually do not pay a fee for the resources provided through Document Delivery or Interlibrary Loan. In her former position, Rachel worked with ILL lending, and, in fact, she will supervise that operation when the ILL staff vacancy is filled.

Congratulations to Rachel Manzer. Questions about specific Document Delivery (ILLiad) requests can be directed to Rachel in her new office (106C) on the main level of the library. For help with finding potential sources for your research or placing ILLiad requests please contact a staff member at the Library Services Desk, by phone (605-688-5107), by e-mail, or via instant messaging.

Linda Kott
Information Services Librarian

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