Where is the Information Desk and where do I get help?

The short answer is: The information desk is gone, but our librarians are available to help you at the Library Services desk (formerly Circulation/Reserves desk) in the lobby of the library. The new Library Services desk provides one location where students, faculty members, and others may get help with finding information, checking out or returning books, borrowing reserve materials, and other needs. The location of the desk, immediately inside the entrance in the lobby, enhances the visibility of our librarians, which makes it easier for students and faculty to find them. Merging circulation/reserves and information services in one location also eliminates the inconvenience of referring people from the circulation desk to the information desk and vice-versa. It also enables librarians at the desk in the lobby to take advantage of opportunities for assistance and instructional interactions that may never have happened at the former information desk. While checking out or returning books and reserve materials students may talk about their information needs and/or express frustrations with their research. In addition, some students are reluctant to approach a librarian for help, but they may feel more comfortable talking with a library student employee at the desk. These situations create easy “hand-off” opportunities for these students to get help from a librarian.

Of course, not all needs can be satisfied at the Library Services desk. Some people will still be referred to the Archives & Special Collections on the library’s upper level; or to the Government Documents Department on the lower level; or to the Acquisitions Department, Serials/Bindery Department, or the Dean of Libraries’ office on the main level. However we believe inquiring at the new Library Services desk is the most efficient way to begin any trip to the Briggs Library. BTW: The old Information Desk was dismantled in June, but not totally discarded. Parts of it live on after being repurposed to provide work stations elsewhere in the library.

Clark Hallman, Head of Public Services

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